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In carrying on a telephone conversation, you should remember that your voice is the only thing that conveys what you say. That is why we should do our best to make that voice as pleasant and courteous as possible. Unless we speak distinctly and correctly, they will no be easily understood. A high-pitched shrill voice is very unpleasant to listen to, and sounds irritating over the telephone. We should not shout when using a telephone. Always speak clearly and courteously. Holding the mouthpiece about an inch from your lips and speaking directly into it in a modulated voice gives the best result.
The telephone is most often used by busy people and for urgent business. That is why we should limit our conversation over the telephone to a few minutes. It is not the time for chatting with our friends. Prolonging conversation may mean depriving others of the use of the line for important business.
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